COACH SOLUTIONS CAN NOW BETTER EMPHASIZE CUSTOMER INTERACTIVITY AND ADAPT TO CHANGING MARKET NEEDS

Novataris has delivered sweeping improvements to COACH Online, the customer platform of COACH Solutions. COACH Solutions is a vessel performance analysis company, dedicated to providing customers with the greatest value at the lowest cost. The solution is based upon Power BI Embedded linked to a robust, lightweight data model. This enables COACH Solutions to meet and exceed the needs of their customers and create stunning, interactive visuals, cementing their role as an industry leader in innovation.

CHALLENGE

  • The old solution was sensitive to long development cycles and limited in its scope of data interactivity.
  • Increasing customer demand for deeper data insight prompted COACH Solutions to look for ways of yielding unfettered access to data, in both breadth and depth.
  • The new solution should allow users to freely explore their data through stunning visuals, while providing analysts with an intuitive, expedient, and modular development tool.

SOLUTION

  • COACH Solutions’ new solution boasts a comprehensive, streamlined data model connected to Power BI Embedded, seamlessly integrated into their existing infrastructure.
  • Customers are given rapid access to up-to-date data, as well as the ability to easily delve in to it, offering additional insight into their performance.
  • Power BI’s intuitive interface together with custom automated life cycle management guarantees hassle-free, speedy development.

VALUE

  • Customers become more knowledgeable – The ability to more comprehensively explore data means customers can make quicker, better decisions for their fleet, improving their bottom line and increasing their satisfaction with COACH’s product.
  • COACH better utilizes their resources – Performance analysts can directly create content, eliminating the need for specialized programmers and decreasing the time-to-market for new reports.
Coach BI toolbox

“The most important thing for COACH Solutions is to ensure the most value for our customers. Novataris has helped us realize that vision by providing powerful improvements to our BI toolbox”.


Anders Bruun,
Head of Business Development

 

Novataris worked in close conjunction with COACH Solutions’ performance analysts and in-house team, to revolutionize the existing reporting platform.

Emphasis was placed upon agile, flexible development as well as constant, open communication, to ensure that all customer needs, not only COACH Solutions’, but also those of their customers, were fulfilled. COACH Solutions’ new reporting platform delivers numerous business benefits:

  • The fully-interactive experience allows COACH Solutions’ customers to better utilize data, both in terms of ease of access and depth of insight, allowing for improved decision-making, thereby increasing the added value of COACH Online.
  • The solution is fully integrated with the existing platform, allowing customers access to both existing and new content in one place, avoiding confusion and yielding an intuitive customer experience.
  • COACH can now more efficiently allocate and utilize resources. Performance analysts can personally create and deploy new reports for customers, allowing for direct application of their expert knowledge, and freeing up programming resources for product improvements.
  • Consolidation of data into one unified model, and implementation of Power BI Embedded, provides COACH with a powerful, cutting-edge extensible platform, that will allow them to easily expand and adapt to meet the needs of the ever-growing marketplace.

COACH Solutions: Monitoring and analysis services to shipping companies

COACH Solutions offers monitoring and analysis services to shipping companies, to assist in optimizing the performance of the fleet. Their primary focus is on delivering a high-quality product that is adaptable to specific client needs, while simultaneously remaining competitive on cost.
Due to the customer-oriented nature of their business model, COACH Solutions is constantly looking for ways to use new technology to achieve their aim of delivering services tailored to the wants and needs of the marketplace. As such, COACH Solutions sought to use cutting-edge technology to provide their customers with improved, in-depth analysis and at the same time increase their speed of development, allowing them to react quicker to changes in customer demand.

COACH Solutions want to give their customers freer access to data

The existing solution, though an effective tool for performance analysis, comes with a price, noticeably: long development cycles, limits to the types of insights, and long loading and rendering times. With consideration to COACH Solutions’ current success, rapidly expanding customer base and the change in customer needs, these issues would only increase in severity.
The new solution, integrated into COACH Online, consists of Power BI Embedded coupled with an extensively overhauled data model. In addition to ease of use for the customer, the cadence of development is significantly increased, yielding COACH Solutions a greater degree of business agility. Through use of this new toolbox, COACH Solutions will meet and exceed the needs of their customers, and create stunning, interactive visuals, cementing their role as an industry leader in innovation.